FAQs
1. Getting Started
Do FemCoins have any real money value? No. FemCoins are digital credits for use exclusively on FemXchange. They cannot be exchanged for real currency.
Will my FemCoins ever expire? No way! Your FemCoins stick with you as long as your FemXchange account remains accessible.
2. Creating & Managing Exchanges
How many proposals should I send? Most successful exchanges happen after sending multiple proposals. On average, members send upwards of 5 proposals before securing an exchange. We recommend reaching out to multiple providers to increase your chances!
Do proposals expire if I don’t respond? Yes! Proposals automatically expire after 30 days if they aren’t accepted or declined.
- You’ll receive one email notification when a proposal is sent to you, but no additional reminders.
- If you don’t respond within 30 days, the proposal will disappear from your inbox and will no longer be valid.
Can I limit who sees or responds to my Xchange listing? All active FemXchange members can spot your listing in The Xchange - that’s part of what makes our community so dynamic! But each user can only send you one proposal at a time, helping keep things organized.
How do I handle scope changes once an exchange is active?
- Deadline Updates Only: You can revise the deadline but not the FemCoin amount once the exchange is live.
- FemCoin Tip: If the scope grows a bit, the sender can show their appreciation by adding a FemCoin tip when leaving a review.
- Major Changes: If the project goes way beyond the original plan, shoot us an email at [email protected] and we’ll help you figure out next steps.
Can I work on multiple exchanges at the same time? Absolutely! Go ahead and offer your amazing skills wherever you have the bandwidth. Just remember, if you’re receiving services, you can’t commit more FemCoins than you have. Once an exchange is a go, those FemCoins are frozen until the exchange has been completed.
3. FemCoins
My FemCoins vanished - where did they go? They’re simply frozen! Once both sides agree to an exchange, the sender’s FemCoins are held until the receiver (the one getting the service) marks it complete. If the contributor (the one providing the service) marks it complete first, the receiver just needs to confirm. If no one marks it done, the FemCoins are released automatically at the exchange deadline.
Is there a limit to how many FemCoins I can earn or hold? Sky’s the limit! There’s no cap on how many FemCoins you can build up.
Are FemCoins taxable income? In Canada, yes - bartering income (including FemCoins) may be considered taxable and could involve GST/HST. Consult a tax professional and review CRA guidelines.
For more info on FemCoins, please see FemCoin 101: Everything You Need to Know
4. Disputes & Scope Issues
What if the other user in exchange bails or doesn’t deliver what they promised? First, try reaching out to them directly. If that doesn’t pan out, visit our Dispute Resolution page or email [email protected]. We’ll do our best to sort things out.
5. Ratings & Reviews
How do ratings and reviews work? Can I change a bad rating? We believe in honest, open feedback. Once a review is up, it generally stays put. If you feel there’s been a misunderstanding, let us know - while we can’t remove or alter the review, we’re happy to discuss how to improve future experiences.
What’s my response rate? Your response rate shows how quickly you reply to proposals - whether accepting, declining, or discussing further. A strong response rate builds trust and increases your chances of securing exchanges.
How is my response rate calculated? It’s the percentage of proposals you respond to within 7 days before they expire. We only display response rate once you’ve received at least 5 proposals.
How can I keep my response rate high? Just reply - accept, decline, or ask a question, within 7 days. The more engaged you are, the easier it is to land great exchanges!
6. Confidentiality & File Sharing
What about private or confidential info? Do I need an NDA? FemXchange doesn’t provide built-in NDAs. If your work is sensitive, feel free to use your own NDA or contract.
Is there a file size limit for uploads? Because projects vary so widely, we encourage doing detailed work and file-sharing off-platform - think email, cloud drives, or whatever fits your needs best. Use FemXchange to connect, outline terms, and wrap up the exchange details.
7. Prohibited Services & Content
Are there any services or listings I can’t offer on FemXchange? We prohibit illegal, harmful, or discriminatory services. FemXchange is an inclusive space for women, non-binary, Two-Spirit, trans, and gender-diverse individuals. For additional details see our Community Guidelines .
8. Account Status, Deactivation & Return
What if I deactivate my account - do I lose my FemCoins? If you decide to leave FemXchange and come back within a year, your FemCoins and exchange history will be waiting for you. If something seems off when you return, shoot us a message at [email protected] and we’ll help straighten it out.
How do I pause new requests? Simply switch your status to “Temporarily Unavailable” in your profile settings. Users will still see your profile, but they won’t be able to send new requests or proposals until you’re ready to go live again.
9. Contact & Support
Where do I go if I have questions or spot a bug? We’re here for you! Email us anytime at [email protected] for support - whether it’s a technical hiccup, a question about FemCoins, or anything in between.
We hope this FAQ clears things up and helps you navigate FemXchange with ease! If you can’t find the answer you need, don’t hesitate to reach out. We love hearing from our community and are always happy to help.