Our Dispute Resolution Process

At FemXchange, we want to ensure that every member has a positive experience. If you find yourself in a disagreement with another member, we've got your back.

Here's how to navigate the situation:

Start a Conversation: Try reaching out to the other user directly. A little friendly communication can often clear up misunderstandings.

Keep Track: Document your interactions to help us understand the situation better if you need to reach out for support.

We’re Here to Help: If chatting doesn’t lead to a resolution, feel free to email us. We’re here to listen and help.

Mediation Support: Our team will review your concerns and may step in to help mediate the situation. We aim to resolve these issues quickly—typically within 3-5 business days.

Your Feedback Matters: After we help you work through the issue, we'd love to hear your thoughts on the process. Your feedback helps us improve and ensure a great experience for everyone.

Thank you for being a part of our community, and for your patience as we work together to find a solution.